The national helpline "Violence Against Women" is a nationwide counseling service for women who have experienced or are currently experiencing violence. Support is available 24/7, 365 days a year, by phone at 116 016 or via online counseling for women of all nationalities, with and without disabilities. We also offer anonymous and free counseling to family members, friends, and professionals.
Violence is never okay : Violence against women has many facets and affects women in all social classes and age groups, with and without a migration background, with and without disabilities. Violence is never okay. Therefore, in counseling, women are always told that it is not their fault or their fault if they become victims of violence. And that there are ways out of violence.
There are many forms of violence, including domestic violence , sexual violence , stalking , sexual harassment in the workplace , human trafficking , violence in the name of "honor" , forced marriage , bullying , digital violence , and female genital mutilation .
The counselors at the "Violence Against Women" helpline take their time, listen attentively, and work with those seeking advice to determine their specific concerns and how they can best be supported. Voluntariness, open-endedness, and empowerment are essential principles of their counseling. Their approach to those seeking advice is empathetic, appreciative, and respectful.
Anonymity and confidentiality : Many women find it difficult to confide in someone when they are threatened by or have experienced violence. The counselor's role is to create an atmosphere of trust. The anonymity of the service and the counselor's duty of confidentiality are essential to reducing the fears and uncertainties of those seeking help and making it easier for them to talk about what they have experienced.
The counselors support the women in their decision-making process and encourage them to find a solution that suits them. The goal is for those seeking advice to recognize their own possibilities, expand their options, and take responsibility for shaping their own lives.
Helpline telephone number: 116 016
(available 24/7, including weekends and public holidays)